Personal Data Policy - Hergele Scooters KVKK (Turkish Personal Data Protection Law) Clarification Text
The target audience of the text is internet users who visit our website, our users who are members of our website, and our customers who shop from our website as a member / not.
Personal data processed in the capacity of data controller are listed below, but not limited to those stated here;
Name, surname, address, telephone number, e-mail address, bank account number, cookie records, information about the successful or unsuccessful payment received from the virtual pos company established in accordance with the BRSA.
Main Reasons of Collection, Storage and Processing of Your Personal Data
First of all, it is a legal obligation to make these transactions. Your personal data, especially to fulfill our company's obligations to the state; It is used to carry out your order processes in a healthy way. As an example, giving your name, surname, address and telephone number to the courier company so that your order can be delivered to your door.
Your Personal Data being Collected
Your name and surname, address, e-mail, telephone number during membership or during order, especially for the execution of your order process; If you make eft-money transfer, your IBAN / account number information is recorded by our company.
The method of collecting and storing personal data; Your personal data shared with our company may be collected electronically, either automatically or by non-automatic methods. Your personal data will be stored in electronic media. In order to prevent unauthorized access, manipulation, loss and damage to your personal data provided and stored by our company, technical security infrastructure improvements are implemented.
By filling out various forms and questionnaires on our Membership or Store, some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members are collected by our Store due to the nature of the business.
If our company activates / accepts subscription to the e-mail newsletter, our company can send campaigns and informative e-mails to its members. These subscriptions and memberships can always be canceled by contacting our call center or any of our communication channels.
If our customers and users who are members of the site prefer, our company can send SMS notifications, introduction of campaigns via SMS, sending of order-related information via SMS. Sending an SMS is also subject to customer consent and the customer can withdraw this consent at any time.
Personal information can also be used to discuss matters related to the order and to contact the customer for information purposes. An example of this is calling the customer from the phone number due to a problem in the order and addressing the name, which is also a personal data.
Security of Credit Cards and Debit Cards
In addition to credit and debit cards, our company also accepts payments by money order and EFT. Credit card, debit card, etc. Working with X POS intermediary company for the use of cards. There is no record of your credit cards on our website. All registration was made by the intermediary X POS A.Ş. are kept within.
Payments are received through the X POS integration available on our website. The artificial intelligence of our website automatically receives data from X POS A.Ş. about whether the payment is made in a healthy way. Thus, your order is completed.
Our website is protected by X 128 bit SSL certificate. 128 bit SSL is an international encryption that cannot be broken. SSL Certificate protects all your information against malware and internet hackers by encrypting it. You can understand that you have entered a secure site from the lock phrase at the top left and you can shop safely. You can still contact our customer service for problems that occur during your payment.
Email Security and Browser Cookies
In your emails, please include your password, credit card information, etc. do not send. Our company is not responsible for the security of your emails. Pay attention to the links sent to you to click in your emails. If the links are directed to an address other than www.hergele.co, do not click on the links provided in these emails.
Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie-Cookie). Cookies are stored in the browsers of our users and visitors, not on our website.
Transfer of Your Personal Data
Your personal data in accordance with the laws, regulations and the nature of the business;
• To our customer service
To cargo companies
• Regulatory and supervisory institutions
• Authorized public institutions and organizations
• Transferred to tax institutions.
Your Rights According to Article 11 of KVKK
It is in the form of learning whether your data is processed, requesting information about how and how much of it is processed, learning the purpose of processing and the way it is used, knowing the people transferred, requesting the correction of incorrect processing.
In addition, if the conditions specified in the Personal Data Protection Law (KVKK) have matured, you have the right to request the deletion and destruction of your personal data recorded by our website / company in the past.
Data are processed by automated systems. If these systems without margin of error still make a mistake, you can report this error to our company and request correction / deletion. Likewise, in case you save missing or incorrect data to our systems, you can request the correction of your personal data from our company.
In accordance with paragraph 1 of Article 13 of the KVKK, you can send your request to our company in writing or by other methods determined by the Personal Data Protection Board.
To use your rights stated above, you can send an e-mail to email@example.com and you can exercise your rights after necessary verifications are made. In addition, you can personally apply to the legal address of our company with a petition in order to use the rights you have in accordance with the Personal Data Protection Law.
All users who register on our website / use our services or place an order are obliged to read the content of this informative text we have prepared on the protection of personal data. You can visit https://www.kvkk.gov.tr/ for more information.